Legal
Return policy.
Our promise
We want you to be happy with your Bloom order. If something is not right, tell us and we will make it right. This policy sits alongside your rights under the South African Consumer Protection Act — it never replaces them.
Return window
You have 7 days from the date of delivery to request a return. Requests made after 7 days can only be considered where the product is faulty or the law requires otherwise.
What we can accept
Unopened products in their original, undamaged packaging with the seal intact. Products that arrive damaged, faulty, expired or incorrect. Orders that never arrived, reported within 7 days of the expected delivery date.
What we cannot accept
For health and safety reasons we cannot accept opened or used supplement products, products without their original packaging or seal, or products damaged after delivery through incorrect storage or handling. Gift vouchers and sale items marked final sale are not returnable.
How to request a return
Sign in and open Account → Returns, or message us on WhatsApp or by email with your order number and a short description (photos help for damaged items). We respond within 2 business days with a return reference and the next steps.
Sending it back
Do not send anything back before we confirm your return. If the return is because of a damaged, faulty or incorrect item, we cover the return collection cost. If you changed your mind, the return cost is for your account and the product must reach us unopened and undamaged.
Refunds
Once we receive and inspect the return, we refund approved returns within 7 business days to the original payment method, or as Bloom store credit if you prefer. Delivery is free on all Bloom orders, so no delivery fee is deducted. Bank processing can add a few extra days.
Exchanges
The fastest way to exchange is to request a refund for the returned item and place a new order. If your item was damaged or incorrect, we simply send a replacement at no cost.
Cancellations
You may cancel an order at no charge any time before it is dispatched. Once it has been handed to the courier, the return process above applies.
This health supplement is not intended to diagnose, treat, cure, or prevent any disease, and is intended only to supplement the diet.
To start a return, email hello@bloomwellnessza.co.za or message us on WhatsApp +27 82 551 4495.